FAQ

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Frequently Asked Questions

 

Software

Q: Can you help us calculate telecom taxes?
A: Yes, our monthly subscription fee includes integrated tax calculation via Avalara. Learn more: http://timelybill.com/tbtaxes.html

Q: How often is the software updated and are there additional fees?
A: We are continuously improving and adding new features to our OSS. We release free updates and make them as available options for all customers. Learn more: http://timelybill.com/why-timelybill.html

Q: Can invoices look unique for different clients?
A: Yes, we allow you to define an unlimited amount of invoice profiles. Each profile can contain different invoice templates. Learn more: http://timelybill.com/tbinvoicing.html

Q: What type of APIs do you have?
A: The TimelyBill application is very feature rich and stores a lot data. So rather than having customers try to figure out what fields they need to incorporate, we create wrappers around APIs built for their specific needs. Common formats include REST/JSON, SOAP/XML, etc.

Process

Q: How long does a typical implementation take?
A: All clients are different, but a typical implementation timeframe is 90-120 days. Most deployments consist of five phases, which are described in detail here: http://timelybill.com/our-process.html

Q: What does your support process look like?
A: We provide customers with a 24/7 support ticketing system. Phone-based support is available Monday through Friday 8am-6pm EST. Learn more about our user training: http://timelybill.com/user-training.html

General

Q: How long has your business been in operation?
A: Our current corporate structure, Bill Perfect, Inc., was established in 2006. The first release of TimelyBill software was back in 2003. Learn more about our history: http://timelybill.com/about.html

Q: Can you support customers outside of the telecom industry?
A: Yes, we built our software to be industry agnostic. Although many of our customers are telecoms, TimelyBill was developed to bill "anything". Learn more: http://timelybill.com/telecom-markets-served.html

Q: Do you have references we can talk to?
A: Yes, we will be happy to provide you with a list of references after we have a signed NDA on file.

Q: Do you work with companies outside of the US?
A: Currently we have customers located throughout the contiguous United States, as well as Canada and Puerto Rico.

Security

Q: Is my data secure?
A: We provide three methods of connectivity to your TimelyBill instance: IP filtering, SSL/VPN, and point to point VPN. We establish distinct firewall rules and protection setups. We configure each client installation with a unique and separate database instance.

Q: Will I have direct access to my data?
A: Yes, we have multiple ways for you to securely access your data. Methods include ad hoc reports, file downloads and batch file data exports. Learn more about our reporting engine here: http://timelybill.com/reporting.html

Q: Do you guarantee system uptime?
A: Yes, our license does include an SLA and can be reviewed upon signing of NDA. Note, we use audited carrier class data centers with best-in-class server infrastructure, networking devices, and disk subsystems. Our hosting environment is highly virtualized and redundant.

Telecom Expertise

We're telecom professionals who recognize the need for a dependable subscription billing platform.

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Our team is focused on developing and supporting our innovative telecom billing software.

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