User Training
TimelyBill offers a comprehensive and interactive user training process.
To ensure your success with our billing software, we provide highly personalized, quality training. During the implementation process, our team guides you through the set-up and configuration of TimelyBill. Your users will learn how to administer TimelyBill, manage customers and operate our core billing modules.
While other vendors may limit user training to a couple of hours, we offer a comprehensive educational experience. Our goal is to ensure you have the knowledge to maximize the use of the TimelyBill platform.
Below is an outline of TimelyBill's training process and methodology:
- Instructor-led training sessions (Microsoft
Teams)*
These personalized training calls are lead by one of our senior engineers or support staff.- Basic Configuration / User Management
- Service / Order Management
- Usage Configuration / Management
- Customer Usage Plan Management
- Additional 1:1 training as necessary
-
Learning Management System
(LMS)
Each self-paced training course engages students with narrated videos, key takeaway slides, quizzes, and task assignments. - On-demand support website and knowledge
base
- Help ticket system
- Best practices documentation
- Integrated software tooltips and help files
- Feature release webinars
The TimelyBill onboarding experience is purposefully designed to give new users the tools and knowledge to be successful.
* Note, all instructor-led training sessions are also made available as video recordings to share internally with your team.
