User Training

TimelyBill offers a comprehensive and interactive user training process.

To ensure your success with our billing software, we provide high quality training. During the implementation process, our team guides you through the set-up and configuration of TimelyBill. Your users will learn how to administer TimelyBill, manage customers and operate our core billing modules.

While other vendors may limit user training, we offer a comprehensive educational experience. Our goal is to ensure you have the knowledge to maximize the use of the TimelyBill platform.

Below is an outline of TimelyBill's training process and methodology:

• Learning Management System (LMS)
  Each self-paced training course engages students with narrated videos, key takeaway slides, quizzes, and task assignments.
  • TimelyBill Basics
  • Customer Management
  • Financial Management
  • Product Management
  • Ticket Management
  • Usage Configuration
• Instructor-led training sessions (Microsoft Teams)
  These personalized training calls are lead by one of our senior engineers or support staff. All instructor-led training sessions are also made available as video recordings to share internally with your team.
  • Basic Configuration / User Management
  • Order Management
• On-demand support website and knowledge base
  • Help ticket system
  • Best practices documentation
• Integrated software tooltips and help files
• Feature release webinars

The TimelyBill onboarding experience is purposefully designed to give new users the tools and knowledge to be successful.