TimelyBill implementation process

TimelyBill's implementation consists of 5 phases.

Data collection

Phase 1 – Data Collection

We start this phase with an initial questionnaire to determine which TimelyBill functionality, configurations and external interfaces are necessary for your organization. This phase starts shortly after a finalized contract. Duration is based on factors such as the number of external interfaces or the "turnaround time" of data requests. We do our best to work with your existing data structures and formats, eliminating the possibility that you have to manipulate the data or create change requests with your existing vendors.

Data conversion

Phase 2 – Data Conversion & System Configuration

During this period, we install and test the application software and database to be used with your implementation. Our data conversion team will begin the development of any custom scripts required to convert your data into a TimelyBill standard. After the application server and initial data load is complete, our team configures and customizes your external interfaces. Including portal customizations, and the TimelyBill user interface. The time frame for phase two is fairly consistent across our customer base, and generally does not increase unless there are problems with third party vendor interfaces.

User training

Phase 3 – Data Verification & User Training

This phase of the implementation can vary significantly based on the size of your organization or the number of "test" billing runs necessary to make you feel comfortable with your data and configuration. During this phase, the TimelyBill team transitions to a supporting role. Learn more about our training process.

Admin turnover

Phase 4 – Admin Turnover

At phase 4, we request a fresh copy of your data, and load it just prior to providing VPN and system access to your key system administrators. After providing a walk-through of the system and its configuration, we guide the administrators on the remaining tasks for them to complete. For example, user management and email server configurations. During this phase of the implementation, any fixed VPN connections will be established and TimelyBill will provide full access to the system, support mechanisms, help files, and training videos.

All customers have on-demand video training available to their organization. We also make web-based training available as an option if the videos are not sufficient.

Go live

Phase 5 – Go Live

At your requested go live date, your organization will provide us a final dump of your current data. The data will be immediately loaded and we will assist you in converting any external interfaces over to their live configurations.

Thank you for considering TimelyBill as your back office solution.

The Happy Path

Typical Telecom Billing Implementation