TimelyBill implementation process
TimelyBill's implementation consists of 5 phases.
Phase 1 – Data Collection
We start this phase with an initial
questionnaire to determine which TimelyBill functionality, configurations
and external interfaces are necessary for your organization. This
phase starts shortly after a finalized contract. Duration is based
on factors such as the number of external interfaces or the "turnaround
time" of data requests. We do our best to work with your existing
data structures and formats, eliminating the possibility that you
have to manipulate the data or create change requests with your
existing vendors.
Phase 2 – Data Conversion & System Configuration
During this period, we install and
test the application software and database to be used with your
implementation. Our
data conversion
team will begin the development of any custom scripts required
to convert your data into a TimelyBill standard. After the application
server and initial data load is complete, our team configures and
customizes your external interfaces. Including portal customizations,
and the TimelyBill user interface. The time frame for phase two
is fairly consistent across our customer base, and generally does
not increase unless there are problems with third party vendor interfaces.
Phase 3 – Data Verification & User Training
This phase of the implementation can
vary significantly based on the size of your organization or the
number of "test" billing runs necessary to make you feel comfortable
with your data and configuration. During this phase, the TimelyBill
team transitions to a supporting role. Learn more about our
training process.
Phase 4 – Admin Turnover
At phase 4, we request a fresh copy
of your data, and load it just prior to providing VPN and system
access to your key system administrators. After providing a walk-through
of the system and its configuration, we guide the administrators
on the remaining tasks for them to complete. For example, user management
and email server configurations. During this phase of the implementation,
any fixed VPN connections will be established and TimelyBill will
provide full access to the system, support mechanisms, help files,
and training videos.
All customers have on-demand video
training available to their organization. We also make web-based
training available as an option if the videos are not sufficient.
Phase 5 – Go Live
At your requested go live date, your
organization will provide us a final dump of your current data.
The data will be immediately loaded, and we will assist you in converting
any external interfaces over to their live configurations.
Thank you for considering TimelyBill as your back office solution.
