Comprehensive telecom billing software
TimelyBill helps you accurately calculate charges and manage billing for your communications products and services.
Frequently asked questions
Q: What kind of software do you provide to help
with telecom billing?
A: TimelyBill helps automate and simplify the invoicing process. Our software manages quote to cash billing for communications service providers.
Q: Can you help us calculate telecom taxes?
A: Yes, our monthly subscription fee includes integrated tax calculation.
Q: What softswitch platforms can you
A: TimelyBill has the ability to interface and provision any RESTful capable switch or device. Currently, we have customers using our software to provision BroadSoft, NetSapiens and Metaswitch (just to name a few). Also, our billing engine can import call records (CDRs) from ANY telecom switch that can export them!
Q: How often is the software updated and are
there additional fees?
A: We are continuously improving and adding new features to our OSS. We release free updates and make them as available options for all customers.
Q: Can invoices look unique for different clients?
A: Yes, we allow you to define an unlimited amount of invoice profiles. Each profile can contain different invoice templates.
Q: What type of APIs do you have?
A: The TimelyBill application is very feature rich and stores a lot data. So rather than having customers try to figure out what fields they need to incorporate, we create wrappers around APIs built for their specific needs. Common formats include REST/JSON, SOAP/XML, etc. We also have a REST API action configuration tool to help you connect with external applications and devices.
Q: Does your software support electronic signatures?
A: Yes, we have integrated DocuSign eSignatures into our quoting approval process. - view press release -
Q: Does your billing platform support multiple
A: Yes, TimelyBill can handle multiple currencies by leveraging our multi-tenant feature. TimelyBill allows a single instance to have separate organizations which can be configured to use different currencies.
Q: It's important that our customer's addresses
are accurate for both billing and delivery of service.
Does TimelyBill use address validation?
A: Yes, our software verifies a customer's location by matching it up with the USPS database. We also have integrated FCC geocoding which provides coordinates and census geographies associated with an address.
Q: Can we receive a message when an existing
Federal Tax ID and/or SSN is entered into a customer account?
A: Yes, this is accomplished via our Data Alarms component.
Q: Can we create discount usage rating plans
to be applied to either a customer's account, service type,
A: Absolutely, we allow configuring free usage at the account level and/or the service level.
Q: Does your software support multi-site customers?
A: Yes, we support multiple addresses per account and per service, out-of-the-box.
Q: What are some features that make TimelyBill
different than its competitors?
A: TimelyBill allows you to uninvoice and rebill customers from within the GUI. Companies can manage multi-site customers out-of-the-box... for no additional cost. We have sophisticated reporting capabilities built-in. Our provisioning engine is extremely powerful and versatile. We also include free usage storage (CDRs).
Q: How long does a typical implementation take?
A: All clients are different, but a typical implementation timeframe is 90-120 days. Most deployments consist of five phases.
Q: What does your support process look like?
A: We provide customers with a 24/7 support ticketing system as well as a user training portal. Phone-based support is available Monday through Friday 8am-6pm EST.
Q: How is Telecom Billing Done?
A: You can find the main steps on our telecom billing process page.
Q: How long has your business been in operation?
A: Our current corporate structure, Bill Perfect, Inc., was established in 2009.
Q: Where is your team located?
A: Our software is proudly "made in USA", and our entire support staff is located here in the United States of America.
Q: Can you support customers outside of the telecom
A: Yes, we built our software to be industry agnostic. Although many of our customers are telecom providers, TimelyBill was developed to bill anything*.
* We have recently launched Billing Champ. a recurring billing software application designed for non-usage based or "simple billing".
Q: Do you have references we can talk to?
A: Yes, we will be happy to provide you with a list of references after we have a signed NDA on file.
Q: How large is your typical client?
A: We work with businesses of all sizes, ranging from start-ups to multi-billion dollar companies. TimelyBill's flexible architecture can scale to fit your needs.
Q: Do you work with companies outside of the
A: Yes, currently we have customers located throughout the United States, Canada, Puerto Rico, Australia and Europe.
Q: Is my data secure?
A: Yes, we provide three methods of connectivity to your TimelyBill instance: IP filtering, SSL/VPN, and point to point VPN. We establish distinct firewall rules and protection setups. We configure each client installation with a unique and separate database instance.
Q: Will I have direct access to my data?
A: Yes, we have multiple ways for you to securely access your data. Methods include ad hoc reports, file downloads and batch file data exports. Learn more about our reporting engine.
Q: Do you guarantee system uptime?
A: Yes, our license does include an SLA and can be reviewed upon signing of NDA. Note, we use audited carrier class data centers with best-in-class server infrastructure, networking devices, and disk subsystems. Our hosting environment is highly virtualized and redundant.