Frequently Asked Questions

TimelyBill is developed, hosted, and supported by Bill Perfect, Inc., a U.S.-based software company specializing in billing, CRM, and operational support solutions for communications service providers. While customers know us as TimelyBill, Bill Perfect, Inc. is the company behind the platform, responsible for product development, customer support, security, compliance, and ongoing innovation.

TimelyBill is the flagship billing and OSS/BSS platform developed by Bill Perfect, Inc.

Customer agreements are executed with Bill Perfect, Inc., the company behind the TimelyBill platform.

Our current corporate structure, Bill Perfect, Inc., was established in 2009.

Our software is proudly "made in the USA", and our entire support staff is located here in the United States of America.

Telecom billing systems enable telcos to generate and send invoices to customers efficiently. This software also manages complex billing processes like taxation and subscriptions for usage-based services. Telecom billing systems are purpose-built to automate and standardize telecom-related invoice generation presentation and distribution.

Yes, our monthly subscription fee includes integrated tax calculations. However, we are not a tax compliance company and do not provide legal, accounting, or tax advisory services. It is the responsibility of our customers to ensure compliance with all applicable tax laws and regulations. We recommend consulting with a qualified tax professional or regulatory expert to verify the accuracy and applicability of tax calculations and ensure full compliance with local, state, and federal tax requirements.

Automated billing systems generate and send invoices, as well as process payments. Particularly helpful to businesses with a subscription billing model. Automatic billing simplifies the invoicing process and reduces overall billing stress. With automation, mistakes are reduced, making invoices more timely and precise. Automated billing software can help businesses avoid revenue leakage related to under-billing.

Yes, we allow you to define an unlimited amount of invoice profiles. Each profile can contain different invoice templates.

Yes, TimelyBill can handle multiple currencies by leveraging our multi-tenant feature. TimelyBill allows a single instance to have separate organizations which can be configured to use different currencies.

TimelyBill has the ability to interface and provision any RESTful capable switch or device. Currently, we have customers using our software to provision BroadSoft, NetSapiens and Metaswitch (just to name a few). Also, our billing engine can import call records (CDRs) from ANY telecom switch that can export them!

The TimelyBill application is very feature rich and stores a lot of data. So rather than having customers try to figure out what fields they need to incorporate, we create wrappers around APIs built for their specific needs. Common formats include REST/JSON, SOAP/XML, etc. We also have a REST API action configuration tool to help you connect with external applications and devices.

Yes, we have integrated DocuSign eSignatures into our quoting approval process.

TimelyBill will be rolling out several AI-powered features to enhance user experience and operational efficiency. These include AI-powered UX enhancements with Natural Language Processing (NLP) for intuitive billing data interactions, as well as advanced text transformation tools like auto-complete, tone adjustment, content expansion, summarization, translation, and AI-assisted proofreading. A "Chat with Your Own Data" feature will allow users to query their billing data conversationally, while Smart Paste will intelligently assign copied data to the appropriate fields, streamlining input processes. Additionally, system-wide AI capabilities will integrate NLP across the platform, enabling users to perform complex tasks through simple, conversational commands. These features are currently under evaluation and may be introduced in future releases of TimelyBill. For more information, please refer to our blog post: https://blog.timelybill.com/2024/10/future-telecom-billing-features.html

Yes, our software verifies a customer's location by matching it up with the USPS database. We also have integrated FCC geocoding which provides coordinates and census geographies associated with an address.

Yes, this is accomplished via our Data Alarms component.

Absolutely, we allow configuring free usage at the account level and/or the service level.

Yes, we support multiple addresses per account and per service, out-of-the-box.

Yes, we support delayed billing by creating a custom "scheduled task" that monitors both service usage and the billing start date.

TimelyBill allows you to uninvoice and rebill customers from within the GUI. Companies can manage multi-site customers out-of-the-box... for no additional cost. We have sophisticated reporting capabilities built-in. Our provisioning engine is extremely powerful and versatile. We also include free usage storage (CDRs).

Customer data is stored and processed within the United States.

No. TimelyBill is a commercial software platform developed and supported by Bill Perfect, Inc.

Yes. Each customer receives dedicated production and staging environments.

Yes. Customers have multiple options for accessing and exporting their data.

Yes. TimelyBill is a cloud-based billing, CRM, and OSS/BSS platform for communications service providers.

Yes. TimelyBill supports usage-based billing for services such as telecom usage, VoIP call records, wireless data, IoT usage, and other metered services.

Yes. TimelyBill supports recurring billing, one-time charges, usage charges, taxes, fees, payments, adjustments, and invoice generation.

Yes. TimelyBill includes customer and agent portal capabilities for account access, billing information, payments, support, and related customer management workflows.

All clients are different, but a typical implementation timeframe is 90–120 days. Most deployments consist of five phases.

We provide customers with a 24/7 support ticketing system as well as a user training portal. Phone-based support is available Monday through Friday 8am-6pm EST.

You can find the main steps on our telecom billing process page.

We are continuously improving and adding new features to our OSS. We release free updates and make them as available options for all customers.

We offer competitive pricing with flat-rate, tiered and revenue-based models. Your costs will depend on the size of your company, and which specific features you need.

OSS, or Operations Support Systems, are back-end components that manage administrative duties. OSS typically includes service assurance, customer care, service delivery, activation, and provisioning. BSS, or Business Support Systems, are front-end components that manage the customer-facing duties of a company. BSS handles product management, revenue management, order management, and customer management.

A convergent billing solution combines all service charges into a single invoice and presents a consolidated view. Customers receive itemized bills and make one payment for all the services. Convergent billing enables companies to launch new products, cross-promote, and bundle services.

Yes, we built our software to be industry agnostic. Although many of our customers are telecom providers, TimelyBill was developed to bill anything*.

* We have recently launched Billing Champ. a recurring billing software application designed for non-usage based or "simple billing".

Yes, we will be happy to provide you with a list of references after we have a signed NDA on file.

We work with businesses of all sizes, ranging from start-ups to multi-billion dollar companies. TimelyBill's flexible architecture can scale to fit your needs.

Yes, currently we have customers located throughout the United States, Canada, Puerto Rico, Australia and Europe.

Yes, we provide three methods of connectivity to your TimelyBill instance: IP filtering, SSL/VPN, and point to point VPN. We establish distinct firewall rules and protection setups. We configure each client installation with a unique and separate database instance.

Yes, we have multiple ways for you to securely access your data. Methods include ad hoc reports, file downloads and batch file data exports. Learn more about our reporting engine.

Yes, our license does include an SLA and can be reviewed upon signing of NDA. Note, we use audited carrier class data centers with best-in-class server infrastructure, networking devices, and disk subsystems. Our hosting environment is highly virtualized and redundant.