Customer portal
Customer web interface for telecom self service.
TimelyBill's customer portal is a powerful web-based tool which enables our clients to deploy fully customized self-care portals for telecom environments. Our customers now have the power to change what options are available in their portals and even control the "look and feel". right from the interface, eliminating a support request or custom development.
The TimelyBill customer portal can work as a stand-alone website, allowing for rapid deployment. Or, larger organizations can wrap our functional self-care layer into their existing website.
TimelyBill provides dedicated applications, public IP addresses and uses your SSL certificates. This means your customers won't be redirected to unknown or shared websites when trying to view or pay their bill.
Reduce the overall cost of customer service
Empower your customers to manage their accounts directly and reduce the volume of phone calls your support team receives.
- Secure customer "self-service"
- Support for multi-tenant and billing-on-behalf-of
- Customizable report dashboard
- Set user roles and permissions
- Built-in password reset mechanism
- Responsive design (mobile friendly)
- Customizable themes (brandable design)
- Invoice, payment, and adjustment history
- Real-time and historic call history
- Telecom call detail searching and export
- EBP&P (Credit Card & ACH)
- Customer initiated trouble tickets
- Public IP with unique URL (i.e., yourcompanyportal.com)
- Included at no additional cost
In today’s competitive business environment, customers expect a self-care portal. Whether you are a start-up or an established telco, we have the right solution for you.
DID YOU KNOW?
All TimelyBill implementations also include a public-facing agent portal where your partners can view commission payments, and open support tickets.
READ OUR BLOG POSTS:
Managing Your Customers in TimelyBill
Mobile Responsive Customer Portal for UCaaS