Customer Portal
White-label your end customer portal for telecom self service.
All of our customers get a customized customer portal for no additional charge. Let your customers view telecom or data usage, open help tickets and pay their invoices... all in one place. You can change what options are available in your portals and control the "look and feel," so that it matches your company brand. It works as a stand-alone website or you can wrap our functional self-care layer into your existing website (requires some custom development).
TimelyBill also provides dedicated applications, public IP addresses and uses your SSL certificates. This means your customers won't be redirected to an unknown or shared website when trying to pay their bill.
Reduce the overall cost of customer service
Customer "self-service" means your customers can manage their accounts directly. This can reduce the volume of phone calls your support team receives. It also makes for happier customers!
Here's a list of TimelyBill customer portal features:
- Support for multi-tenant and billing-on-behalf-of
- Customizable report dashboard
- Set user roles and permissions
- Built-in password reset mechanism
- Mobile friendly design
- Customizable themes
- Invoice, payment, and adjustment histories
- Usage detail searching and export
- EBP&P (credit card & ACH payments)
- Customer support tickets
- Public IP with unique URL (i.e., yourcompanyportal.com)
- Included at no additional cost
In today's competitive business environment, customers expect a self-care portal. Whether you are a start-up or an established CSP, we have the right solution for you.
DID YOU KNOW?
All TimelyBill implementations also include a public-facing agent portal where your partners can view commission payments, and open support tickets.
READ OUR BLOG POSTS:
Managing Your Customers in TimelyBill | Mobile Responsive Customer Portal for UCaaS
