Workflow management

Workflow designer and management for CSPs.

As an extensible billing platform, TimelyBill allows organizations to create workflows to help automate business processes.

TimelyBill's workflow management component automates the initiation and tracking of complex workflow packages. Users can visually build workflow templates which can trigger automatically and include both manual and automated steps via our automated provisioning system.

Queue workers responsible for each step are automatically notified via email, informing them of the task required. Upon completion of the workflow package, the system can automatically change the provision and billing status of the related services. This helps eliminate the possibility of revenue leakage.

Workflow tool capabilities

  • Definable workflow packages and items
  • Visual drag and drop design tool
  • Automatic notification and routing
  • Variable replacement
  • Manual or automated steps
  • Support for workflow branches
  • Dynamic custom file generation
  • Actions based on database, email and REST
  • User-based triggers include saving notes, orders, quotes and trouble tickets
  • Update billing and/or provisioning status of services on completion

TimelyBill is an ideal platform for building telecom order provisioning and activation workflows!