Adjustments

Single-click refunds and adjustments to customer accounts.

The adjustments component allows you to apply credit or refunds to a customer account or even a specific service. Adjustments also includes some advanced features, such as the ability to automatically calculate and apply tax refunds when a taxable service is credited.

TimelyBill also supports single click refunds of call records and provides a mechanism to track and prevent call records from being refunded more than once. TimelyBill will also automatically calculate and apply refund adjustments on pre-paid services that are terminated early.

  • Automatic calculation of tax refunds on service credit
  • Calculation of service refunds for early termination
  • Simple, trackable call refunding
  • Refunds to services will be reflected in the expected ledger accounts
  • User defined adjustment types for reporting purposes
  • Configurable adjustment amount limits by user group
  • Automatic suspend and resume fees
  • Detailed tracking of refunded calls

DID YOU KNOW?

All TimelyBill implementations include a public-facing customer portal where your customers can view invoices, make payments, download usage and open support tickets.

READ OUR BLOG POST:

Managing Your Customers in TimelyBill