Adjustments

Single-click refunds and adjustments to customer accounts.

The adjustments component allows you to apply credit or refunds to a customer account or even a specific service. Adjustments also includes some advanced features, such as the ability to automatically calculate and apply tax refunds when a taxable service is credited. TimelyBill also supports single click refunds of call records and provides a mechanism to track and prevent call records from being refunded more than once. TimelyBill will also automatically calculate and apply refund adjustments on prepaid services that are terminated early.

• Automatic calculation of tax refunds on service credit
• Calculation of service refunds for early termination
• Simple, track able call refunding
• Refunds to services will be reflected in the expected ledger accounts
• User defined adjustment types for reporting purposes
• Configurable adjustment amount limits by user group
• Automatic suspend and resume fees
• Detailed tracking of refunded calls

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DID YOU KNOW?

All TimelyBill implementations include a public-facing customer portal where your customers can view invoices, make payments, download usage and open support tickets.

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Managing Your Customers in TimelyBill

TimelyBill Software Features

Customer Management Configure, Price, Quote (CPQ) Billing and Usage Rating Revenue Management Financial and Reporting Provisioning and Switch Interface Operations Management Agents & Partners