Single-click refunds and adjustments to customer accounts.
The adjustments component allows you to apply credit or refunds to a customer account or even a specific service. Adjustments also includes some advanced features, such as the ability to automatically calculate and apply tax refunds when a taxable service is credited.
TimelyBill also supports single click refunds of call records and provides a mechanism to track and prevent call records from being refunded more than once. TimelyBill will also automatically calculate and apply refund adjustments on pre-paid services that are terminated early.
- Automatic calculation of tax refunds on service credit
- Calculation of service refunds for early termination
- Simple, trackable call refunding
- Refunds to services will be reflected in the expected ledger accounts
- User defined adjustment types for reporting purposes
- Configurable adjustment amount limits by user group
- Automatic suspend and resume fees
- Detailed tracking of refunded calls
DID YOU KNOW?
All TimelyBill implementations include a public-facing customer portal where your customers can view invoices, make payments, download usage and open support tickets.
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